Guarantees & Warranties

Peace of Mind Guarantee…

Engage Diamond Studio provides Peace of Mind Guarantees including maintenance and care for 5 years, as well as our authenticity guarantee, conflict-free diamond guarantee, and our satisfaction guarantee so you will be 100% delighted with your ring.

What You Get

We commit to you just as you commit to her. Our main goal at Engage is for you to feel comfortable and our Peace of Mind Guarantees are designed to provide just that.

Maintenance and Care Guarantee

  • FREE sizing for 5 years from date of purchase
  • FREE lifetime cleanings and inspections
  • FREE repairs for 5 years from date of purchase

Diamond Quality Guarantee

  • On purchases above $1000.00, you’ll receive a minimum of 2 independent professional opinions on your diamond
  • Lifetime Trade-Up – As long as the item you upgrade to is at least 100% greater in value than the ring you originally purchased, we will give you full credit in return for your ring so you only pay the difference! (original ring must be at least $1000.00 in value before taxes)

Authenticity Guarantee

Our diamonds are guaranteed to be genuine in every sense of the word with NO artificial enhancements of any kind such as clarity or colour enhancements

Conflict-Free Guarantee

All our diamonds are guaranteed to be ethically mined from legal participant countries of the Kimberley Process Scheme. Our Conflict Diamond Policy is written on all our invoices.

Satisfaction Guarantee

If for any reason, you are not satisfied with your purchase, simply return your Engage purchase in its original condition with the original receipt within 7 days of the pick-up date and we will gladly refund your money. (Please note that this does not apply to custom-designed pieces.)


I would like you to know that I have been extremely happy with Engage

Doug D. The Maritimes

I chose Engage based on a comparison with other websites and testimonials that I read. My first contact was by email, and right away I was impressed by Evelyn Ng who responded quickly, was courteous and very knowledgeable. We spoke by phone a number of times, and met in person for a fairly lengthy consultation. She paid close attention to the specifications I was looking for, and offered good advice without any pressure. I felt that I could take as much time as I wanted. It was a smooth and almost effortless experience, and the end result was a beautiful engagement ring that impressed my girlfriend almost more than it did me. And Evelyn made sure that the ring was delivered to me on short notice, although that required work on her part. All in all, I am very satisfied with my experience with Engage.


My fiancée is over-the-top happy with the ring.

John C. Markham, ON

I would like you to know that I have been extremely happy with Engage and, in particular, with Evelyn Ng. I went to the studio with an idea for a ring. Bubbly and enthusiastic Evelyn showed me samples of what I requested but I realized I didn’t want to go that route after all. Evelyn was very careful to understand what I wanted to accomplish and got me onto path #2. That was almost right but then she suggested one other route. That was it!!! Exactly what I was after. I thought we are almost finished, just select a diamond and we are done. Little did I know that there was so much to consider when selecting the diamond. After a complete education, Evelyn was terrific in getting me to choose the right mix of the 4 C’s which resulted in an affordable and exquisite diamond. She worked hard to get me into the very best solution within my price point. I am very grateful to her.

I then told Evelyn that I planned on getting engaged at the Markham theatre in the middle of a concert (I had a friend in the band). Evelyn was so excited at this and “insisted” that I send her pictures. She was truly happy for me. Although my now fiancé was totally taken by surprise and somewhat dazed on stage, she has now seen the video over and over again.

As you can tell, the whole experience with Evelyn has been amazing. She became my confident (only one other person knew I was going to propose) and she was my special “secret sauce” that allowed me to get exactly the right ring. My fiancée is over-the-top happy with the ring. I think she likes me too.


Felt absolutely zero pressure to purchase anything

Alex K. Toronto, ON

The service at Engage Diamond Studio was excellent, much better than at other places I visited. I was treated with respect. Felt absolutely zero pressure to purchase anything. This was the best shopping experience for an engagement ring. The salespeople were very knowledgeable and informative. I’m a perfectionist, so I came into Engage Diamond Studio with many demands. I chose to get a custom made engagement ring because I wanted the ring to be as unique as the diamond, and now I cannot stop staring at the ring! Everyone raves about how beautiful the ring is and tells my fiancée that they’ve never seen a ring that beautiful. The service was 100% discreet and my girlfriend (now fiancée) had no idea I was planning to propose.


The best part was that the entire purchasing process was enjoyable

Jeff L. Waterloo, ON

When I first began looking for an engagement ring, I shopped online looking at the big franchise jewellery stores for rings that were within my budget.

Unfortunately, I was constantly disappointed, because none of the online stores carried any interesting designs to my liking. I wanted it to be a special ring so that I could propose to my special someone. Who wouldn’t want that?

Then I decided to search for custom-designed rings, just for fun. I anticipated that anything that is “custom-designed” must be really expensive. That was how I came across Engage Diamond Studio’s website.
Unlike other jewellery websites that kept focusing on promoting their expensive products, Engage Diamonds Studio focused a lot on educating people about diamonds (cut, clarity, carat, colour, and etc.) and ring materials.

These were very interesting information, so I just kept on reading and reading and reading. To my surprise, it mentioned how it was actually LESS expensive to have rings custom-made. I decided to pay the store a visit after reading for quite awhile. It doesn’t hurt to just look around, right?

When I first entered the studio, I was greeted by Evelyn with a warm smile. I liked that, because in my experience most salesperson in the jewellery stores at the mall would just ignore me (probably because I looked like I had no money). I didn’t feel pressured or anything while I was at Engage Diamonds, and it was great.

It took some time, but I finally decided on a ring style that I really liked.

The only problem was: it was still well above my budget.
Well… no sweat. Evelyn suggested many alternatives to the ring design that brought down the price, yet still made the ring elegant and special. Evelyn also helped me to pick out the perfect diamond for the ring. It was extremely interesting and helpful to learn everything about diamonds and ring materials from Evelyn, and it made me feel that every dollar was well-spent on what I was getting. Also, when we made some changes to the ring design, I had a hard time visualizing it in my brain, but Evelyn reassured me that it would turn out gorgeous.
I trusted her, and it was a wise decision to do so.

Evelyn was very accommodating as well. I don’t actually live in Toronto, and I had to drive 1.5 hour each time I want to visit the store. I remember that my ring was ready for pick up just 1 day before the proposal day, and my work didn’t end until 5:30pm. I told Evelyn that I wasn’t sure if I could make it to the Studio before closing time due to weather and traffic, and to my surprise, Evelyn was willing to wait for me even after closing hours. I have to mention this because it was a very wonderful thing that she did for me. Much appreciated!

So in the end, I was able to find the ring that I couldn’t find anywhere else. I was able to put a lot of my visions into the ring design, so it’s not just another ring that could be bought anywhere else. My fiancé certainly loved it. The best part was that the entire purchasing process was enjoyable, and I felt that every step of the way I had a competent and thoughtful professional to help me through.
This made a whole world of difference.

more testimonials

Ilham & Enan

Read Story

Annalisa & Quinton

Read Story


There is a

Different way

to do Jewellery

My fiancée is over-the-top happy with the ring.

John C. Markham, ON

I wanted to make sure that I could work with a team that was knowledgeable.

Marc B. Toronto, ON

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